Extended Stay America - Detroit - Madison Heights

My room was good.

The dishes weren't already in the room and they didn't have all of them.

The peaceful room and comfortable chair. !

Large property with many options

The towel change , trash pickup and general room service. I had to ask for towels wash cloths etc

Staff was very kind!

The bed hurt my back, it was like sleeping on a board.

Staff was friendly and laundry facilities were good.

Main light kept flickering/dimming. Outlet in dinning area did not work. Had to hold handle down so toilet can flush. Called front desk to make him aware of these inconveniences and told me a work order would be put in tomorrow. The morning i checked out I brought these issues up when I was asked 'hows was your stay' and her reply was oh ok thank you for letting us know!!!!! I was offered any deductions another stay...nothing!!! Very poor customer service. Also lobby smelled like vomit.

Room was ok.. The night front desk guy was pleasant enough! I do understand about the carpeting renovation - no worries there... Overall it was a good value for the money..

The Front Desk woman was not at all pleasant.. Seemed like a major effort for her just to speak.. No positive personality trait... I understand it 6am but come on..